Voice Agents are not just an answerphone alternative.
A Voice Agent can book and manage appointments, instantly answer customer enquiries, qualify leads, and triage urgent calls — all while you are somewhere else doing what you do best.
No missed calls.
No voicemail backlog.
No lost opportunities.
Just smart, secure automation that works for your business around the clock.
In today’s market, customers expect immediate answers. If you don’t respond, they call someone else.
A Voice Agent ensures:
Calls are answered 24/7
Appointments are booked directly into your calendar
Urgent enquiries are escalated immediately
Routine questions are handled instantly
Your team stays focused on high-value work
It’s like adding a professional receptionist — without adding salary overhead.
Your customised Voice Agent can:
Book, reschedule and cancel appointments
Answer FAQs about your services
Capture new lead information accurately
Route urgent calls to a live team member
Send follow-up emails or SMS confirmations
Integrate with your CRM, calendar and workflow tools
Every Voice Agent we build is tailored to your business, your tone, your policies and your customers.
At Value 32, we don’t just deploy technology.
We design intelligent systems that align with your workflow, policies and customer experience.
We:
Map your call flows and business rules
Design escalation pathways
Build integrations with your existing tools
Test thoroughly before go-live
Provide ongoing refinement and optimisation
Your Voice Agent will sound natural, professional, and aligned with your brand.
A Voice Agent answers inbound calls, captures new lead details, checks availability in the calendar, books appointments, and sends confirmation emails.
Urgent settlement-related calls are immediately transferred to the advisor.
Result: No missed leads. Faster response times. More booked appointments.
The Voice Agent answers after-hours calls, identifies emergency plumbing issues, and immediately escalates urgent jobs to the on-call technician.
Non-urgent enquiries are logged and scheduled for next-day follow-up.
Result: Improved customer service without paying someone to sit on call overnight.
The Voice Agent triages enquiries: new client consultation, existing client support, or urgent legal matter.
It collects essential details before the lawyer speaks to the client, saving time and improving preparation.
Result: More efficient client handling and a more professional first impression.
In today’s market, customers expect immediate answers. If you don’t respond, they call someone else.
A Voice Agent ensures:
Calls are answered 24/7
Appointments are booked directly into your calendar
Urgent enquiries are escalated immediately
Routine questions are handled instantly
Your team stays focused on high-value work
It’s like adding a professional receptionist — without adding salary overhead.
Your customised Voice Agent can:
Book, reschedule and cancel appointments
Answer FAQs about your services
Capture new lead information accurately
Route urgent calls to a live team member
Send follow-up emails or SMS confirmations
Integrate with your CRM, calendar and workflow tools
Every Voice Agent we build is tailored to your business, your tone, your policies and your customers.
No. A Voice Agent is far more than voicemail or a basic call menu.
It can hold natural conversations, book and manage appointments, answer common questions, qualify new leads, route urgent calls, and integrate directly with your calendar or CRM. It works 24/7 and follows your business rules — not generic scripts.
Think of it as a digital team member designed specifically for your workflow.
Yes — and that’s intentional.
We believe in transparent and ethical AI use. Your Voice Agent will introduce itself appropriately, while still delivering a natural, professional experience. Most customers appreciate fast, accurate service — especially when their enquiry is handled immediately rather than going to voicemail.
For more complex or sensitive situations, the agent can seamlessly transfer to a human team member.
In most cases, yes.
Voice Agents can integrate with tools such as:
Google or Microsoft calendars
CRM systems
Booking platforms
Email and SMS systems
Custom business workflows
During the discovery process, we map your existing systems and design the integration to suit your setup. You don’t need to replace everything to introduce a Voice Agent.
Absolutely.
In fact, small and medium businesses often see the greatest impact. A Voice Agent reduces missed calls, protects revenue, and frees up valuable time — without the cost of hiring additional staff.
Whether you’re a sole trader, a growing service business, or a multi-location organisation, the solution can be scaled to fit your needs and budget.
Many NZ businesses are still relying on voicemail, manual call handling, or overworked staff juggling calls between meetings.
Voice Agents are the next step in practical, safe AI adoption.
They reduce administrative pressure.
They improve response times.
They protect revenue.
They scale with your business.
Let’s identify the highest-value opportunity in your business.
Your guide to safe, smart AI & automation.
Value 32 – Wellington, New Zealand.
Every Voice Agent is tailored to your business workflow, systems and customer experience.
Pricing depends on complexity, integrations, and call volume.
Below is a guide to help you understand typical investment levels.
Call complexity
Number of integrations (CRM, calendar, booking tools)
Escalation requirements
Compliance and security requirements
Expected monthly call volume
We scope this clearly with you before any build begins.
AI platform usage (based on call volume)
Telephony/SMS costs
Optional ongoing optimisation support
We provide full transparency so there are no surprises.
Perfect for small businesses wanting professional call handling without voicemail.
Includes:
Custom call flow design
FAQ handling
Lead capture
Basic appointment booking
Calendar integration
Email confirmation workflows
Go-live testing
30 days of optimisation support
$1,950 + GST (one-off setup)
$149 + GST per month
Sole traders, consultants, small service businesses.
Designed for growing businesses with higher call volumes and more complex workflows.
Includes everything in Starter, plus:
Multi-path call routing
Urgent call escalation
CRM integration
SMS confirmations
After-hours logic
Advanced reporting dashboard
60 days of optimisation support
$3,950 + GST (one-off setup)
$299 + GST per month
Trades, mortgage advisors, legal firms, health providers.
For organisations requiring:
Multi-location call routing
Multiple departments
Integration with existing telephony systems
Custom API integrations
Advanced compliance requirements
Ongoing optimisation and analytics
Custom Pricing
Larger firms, franchises, or organisations handling high call volumes.
Discover how AI can revolutionise blog writing by assisting with research, structuring content, and optimising SEO with the support of a Value 32 Coach. This workshop provides practical guidance on using AI to generate ideas, outline posts, refine drafts, and ensure readability. Participants will also explore AI tools that enhance creativity and speed up the writing process while maintaining authenticity and originality.
This 50-minute course teaches participants how to create engaging, SEO-optimised blog posts using AI tools while maintaining authenticity and quality. Suitable for beginners and intermediate users, the course covers everything from initial ideation to final publication.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a blog post using AI.
Learning Outcomes:
– Learn to use AI tools for blog content generation.
– Optimise AI-generated content for SEO and readability.
– Structure a compelling and engaging blog post.
Group and multiple-modules discounts available contact@value32.co.nz
This interactive workshop is designed for students to leverage AI tools for smarter studying, organisation, and knowledge retention. Using NotebookLM, participants will learn how to summarise notes, generate study guides, and enhance their learning efficiency.
Learning Outcomes:
– Understand how AI can support smarter and more effective studying.
– Learn to use NotebookLM for organising and summarising study materials.
– Apply AI-generated study techniques, including flashcards and concept mapping.
– Enhance critical thinking by engaging with AI-powered explanations and insights.
– Experience how AI can help customise to your learning style
Group and multiple-modules discounts available contact@value32.co.nz
Gain a competitive edge by using AI to analyse competitor strategies, customer sentiment, and market positioning with support from a Value 32 Coach. This workshop introduces AI tools that help you track competitors and make informed business decisions.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Analyse your competitors and gather relevant information.
Learning Outcomes:
– Use AI tools to analyse competitor strategies and market trends.
– Identify competitive advantages and opportunities.
– Leverage AI for market intelligence.
Group and multiple-modules discounts available contact@value32.co.nz
This workshop covers AI-assisted proposal writing for responding to requests for proposals (RFPs) with support from a Value 32 Coach. Learn how to efficiently generate content, align with client requirements, and improve win rates using AI tools.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create RFP with AI.
Learning Outcomes:
– Utilise AI to draft winning proposals efficiently.
– Align proposals with client requirements and expectations.
– Optimise proposal content for clarity and impact.
Group and multiple-modules discounts available contact@value32.co.nz
Learn how AI can help businesses identify new opportunities by analysing trends, customer data, and market gaps with the support of a Value 32 Coach. This session focuses on tools that offer actionable insights to drive growth and innovation.
Learning Outcomes:
– Discover how AI can identify business opportunities and trends.
– Learn to analyse market data with AI tools.
– Understand how to turn AI insights into actionable strategies.
Group and multiple-modules discounts available contact@value32.co.nz
Discover how to use ElevenLabs’ AI-powered voice technology to generate realistic voiceovers for your content with support from a Value 32 Coach. This workshop covers scriptwriting, voice customisation, and integrating audio into videos, podcasts, and other media.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create AI-powered voice for your content.
Learning Outcomes:
– Learn to create high-quality voiceovers using AI tools.
– Understand voice customisation options for branding.
– Integrate AI-generated voice content into different media formats.
Group and multiple-modules discounts available contact@value32.co.nz
This workshop teaches you how to produce high-quality web content efficiently using AI with the support of a Value 32 Coach. From generating blog posts to optimising for SEO and readability, AI can help you craft compelling content tailored to your audience.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create web content with AI.
Learning Outcomes:
– Generate compelling website copy with AI.
– Optimise content for SEO and audience engagement.
– Structure content effectively for different web pages.
Group and multiple-modules discounts available contact@value32.co.nz
Discover how AI can boost your creative process by generating innovative ideas for content, products, or business strategies with the support of a Value 32 Coach. This workshop covers brainstorming techniques and AI tools that help you think outside the box and overcome creative blocks.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Brainstorm using AI tools.
Learning Outcomes:
– Utilise AI for brainstorming and idea generation.
– Apply AI-driven techniques to overcome creative blocks.
– Develop actionable ideas from AI-generated suggestions.
Group and multiple-modules discounts available contact@value32.co.nz
This session focuses on leveraging AI to develop personalised and adaptive learning plans for individuals or organisations with the support of a Value 32 Coach. Learn how AI can assess skills, suggest learning paths, and track progress to ensure effective outcomes.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a learning plan using AI.
Learning Outcomes:
– Develop a structured learning plan using AI.
– Personalise learning experiences for different audiences.
– Utilise AI to track progress and adjust plans accordingly.
Group and multiple-modules discounts available contact@value32.co.nz
Learn how AI can automate the analysis of customer feedback across various channels with support from a Value 32 Coach. This workshop explores sentiment analysis, keyword extraction, and trend identification to help you make data-driven improvements to your products and services.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a blog post using AI.
Learning Outcomes:
– Use AI to analyse customer feedback efficiently.
– Identify patterns and insights from feedback data.
– Develop actionable strategies based on AI findings.
Group and multiple-modules discounts available contact@value32.co.nz
Unlock the power of AI to analyse data more effectively and extract meaningful insights with the support of a Value 32 Coach. This hands-on session covers AI tools that assist with data processing, pattern recognition, and visualisation. Whether you work with financial data, customer trends, or operational performance, AI can provide deeper insights and enhance decision-making.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Analyse data using AI.
Learning Outcomes:
– Understand AI’s role in data processing and analysis.
– Learn to visualise and interpret AI-driven insights.
– Use AI for decision-making based on data analysis.
Group and multiple-modules discounts available contact@value32.co.nz
Discover how AI can assist in designing professional presentations with ease with the support of a Value 32 Coach. This workshop covers AI tools that generate slide content, suggest layouts, and enhance visuals to ensure a polished and engaging final product. You’ll learn how to refine presentations to meet business, educational, or personal needs effortlessly.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a presentation using AI.
Learning Outcomes:
– Learn to leverage AI for presentation design and content creation.
– Structure presentations effectively for maximum engagement.
– Utilise AI to enhance visuals and storytelling.
Group and multiple-modules discounts available contact@value32.co.nz
This workshop introduces AI-driven methods to automate report generation, saving time and effort. Learn how AI can pull data, summarise insights, and create well-structured reports for various purposes, from business analytics to project updates. You’ll explore practical tools that ensure accuracy and efficiency while tailoring reports to specific audiences.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Generate a report with AI.
Learning Outcomes:
– Leverage AI for automated report generation.
– Understand how to summarise and visualise data effectively.
– Ensure accuracy and clarity in reporting.
Group and multiple-modules discounts available contact@value32.co.nz
Learn how to leverage AI to compile content into a professional-looking PDF book with the support of a Value 32 Coach. This session walks you through organising your ideas, generating text, designing layouts, and formatting your final product with AI assistance. Whether it’s an e-book, guide, or report, AI can simplify the publishing process, making it accessible to anyone.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a PDF book with AI.
Learning Outcomes:
– Understand AI tools for e-book creation.
– Structure content effectively for PDF format.
– Enhance the visual appeal of e-books using AI.
Group and multiple-modules discounts available contact@value32.co.nz
This hands-on workshop teaches you how to create educational content efficiently using AI tools with the support of a Value 32 Coach. Whether you’re developing training materials, e-learning courses, or classroom resources, AI can help you generate content, quizzes, and visuals tailored to your audience. Learn to streamline content creation, personalise learning experiences, and ensure accessibility and engagement with AI-powered features.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create learning resources with AI.
Learning Outcomes:
Group and multiple-modules discounts available contact@value32.co.nz
This workshop will introduce participants to AI tools that streamline email management, automate responses, and enhance productivity with support of a Value 32 Coach. You will learn how to categorise emails, summarise content, and integrate AI-powered automation to stay on top of their inbox efficiently.
Learning Outcomes:
– Understand how AI can assist in organising and managing emails.
– Learn to automate responses and categorise emails using AI.
– Utilise AI to summarise emails and extract key information.
– Implement best practices for maintaining an efficient inbox.
Group and multiple-modules discounts available contact@value32.co.nz
Explore the ethical considerations and potential biases in AI systems with targeted support from a Value 32 Coach.
Experience Level: Level 1
Pre-requisites: None
Duration: 50 minutes – Facilitated + Self paced learning materials
Learning Activity: Analyse real-world examples of AI bias and develop ethical guidelines.
Learning Outcomes:
– Understand ethical considerations in AI usage
– Identify and mitigate AI bias
– Develop responsible AI practices
Group and multiple-modules discounts available contact@value32.co.nz
In this workshop, you’ll learn how AI can help automate and enhance your newsletter creation process with support from a Value 32 Coach. From curating relevant content to crafting compelling subject lines and engaging copy, AI tools can streamline the entire workflow. Discover how to personalise newsletters for your audience, optimise for different platforms, and analyse performance to improve future editions.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a newsletter using AI.
Learning Outcomes:
– Automate and enhance newsletter creation using AI.
– Personalise newsletters based on audience segmentation.
– Improve engagement through AI-powered content recommendations.
Group and multiple-modules discounts available contact@value32.co.nz
Discover how AI can simplify video creation by generating short, impactful videos using text-based prompts with support from a Value 32 Coach. This workshop covers AI-powered tools that help produce high-quality video content for platforms like TikTok, Instagram Reels, and YouTube Shorts. You’ll learn how to craft compelling prompts, select visuals, add AI-generated voiceovers, and optimise your content for maximum engagement. Perfect for marketers, educators, and businesses looking to leverage video for storytelling and audience engagement.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create a short video for social media platforms.
Learning Outcomes:
– Use AI prompts to generate engaging short videos.
– Understand video creation workflows using AI.
– Optimise AI-generated content for social media platforms.
Group and multiple-modules discounts available contact@value32.co.nz
Create a Digital Avatar for Communications, Learning, and Social Media with the support of a Value 32 Coach.
Explore how AI can help you develop a personalised digital avatar for various communication needs, from professional learning environments to social media presence. In this workshop, you’ll learn how to create and customise avatars using AI tools, ensuring they align with your brand personality and audience expectations. Understand the applications of avatars in customer interactions, training materials, and content marketing, and see how they can enhance engagement, build trust, and create consistency across platforms.
Experience Level: Beginner
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals module
Learning Activity: Create and customize a digital avatar for professional use.
Learning Outcomes:
– Develop a personalised digital avatar using AI tools.
– Understand the applications of avatars in various contexts.
– Customise avatars for brand consistency and engagement.
Group and multiple-modules discounts available contact@value32.co.nz
Unlock the potential of AI in graphic design by exploring tools that generate stunning images, logos, and creative designs. This session covers AI-driven platforms that allow you to create unique visuals without advanced design skills. Learn how to input creative prompts, customise AI-generated designs, and incorporate branding elements to achieve a professional look for your projects.
Experience Level: Beginner to Intermediate
Pre-requisites: None
Recommended pre-requisites: AI Fundamentals, AI Prompting modules
Learning Activity: Create Images, Logos, and Designs with AI.
Learning Outcomes:
– Understand AI tools for graphic design.
– Create customised logos and images with AI.
– Enhance brand identity through AI-generated visuals.
Group and multiple-modules discounts available contact@value32.co.nz
Learn how to leverage AI within Canva to create engaging social media posts that capture attention and drive engagement with targeted support from a Value 32 Coach. This workshop will guide you through AI-assisted design techniques, content generation, and automation features that simplify the creation process. Discover how to use templates, customise content to suit your brand, and incorporate AI-generated text and images for a professional look. Whether you’re crafting posts for Facebook, Instagram, LinkedIn, or other platforms, this session equips you with the skills to create visually appealing and effective content in minutes.
Experience Level: Beginner
Pre-requisites: None
Recommended pre-requisites: AI fundamentals, AI Prompting and AI Ethics and Bias modules.
Learning Activity: Create your own social media posts with Canva.
Learning Outcomes:
– Understand Canva’s AI features for social media content creation including FB post, Ad, IG Post, Story, infographics.
– Learn to create engaging and visually appealing posts efficiently.
– Apply AI tools to streamline the content creation process.
Group and multiple-modules discounts available contact@value32.co.nz
Master the art of crafting effective prompts to get the best results from AI tools. This workshop will help you learn how to design prompts for tasks like content creation, coding, and data analysis with the support of a Value 32 Coach and self paced resources.
Experience Level: Beginner
Pre-requisites: AI Fundamentals
Duration: 50 minutes
Learning Activity: Create and test various types of prompts with AI models.
Learning Outcomes:
– Understand prompt engineering principles
– Master different prompting techniques
– Create effective prompts for various use cases
s
Group and multiple-modules discounts available contact@value32.co.nz
